Privacy Policy

1. Introduction


This Privacy Policy outlines how we manage and protect your personal information when you use our audio and video editing services. We respect your privacy and do not track your activities or collect unnecessary data. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

 

We limit data collection to the absolute minimum required to provide our services. We only collect:

  • Email addresses
  • Phone numbers
We do not use website tracking tools, cookies, or analytics software (such as Google Analytics). No browsing data or usage statistics are tracked or recorded when you visit our website.
 

3. How We Use Your Information

Your contact information is used strictly for project management and business communication.

This includes:

  • Client communication regarding your specific audio or video projects.
  • Delivery links for project submission and final file downloads.
  • Customer support to address your questions or requests.
We do not sell, share, rent, or distribute your personal information to any third parties for marketing or any other purposes.
 

4. Payment Processing

 

All financial transactions are handled securely through Interac e-Transfer. Because this method goes directly through your financial institution, your private bank account and routing numbers are never exposed to or handled by us.

The only details we receive from an e-transfer transaction are:
 
  • Your name and contact details (email or mobile number)
  • Transaction date and amount
  • Confirmation number
  • Any notes provided in the memo field
We do not store or retain any financial data. Once your payment is verified, we will generate and email you an itemized receipt in the form of an official invoice.
 

5. Data Security


We employ standard security measures to safeguard your contact details (emails and phone numbers) from unauthorized access, loss, or misuse. Because we do not store your financial data or retain your media files, our security focus is strictly on protecting this basic communication data. Please note that while we take strict precautions, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

6. Project Submission and Retention

 

  • Secure Uploads: Upon payment confirmation, you will receive a secure upload link via email to submit your media files.
  • No File Retention: We do not store or retain any of your original or edited audio/video files after your project has been completed and delivered to you.
  • Client Responsibility: You are solely responsible for maintaining backup copies of both your original source files and the final edited files we deliver.

7. Revisions and Quality Assurance

 

  • Revision Policy: Every order includes up to three rounds of revisions.
  • Project Delivery: Final deadlines and delivery dates are established and specified at the time you place your order.
  • Source Quality: The quality of the final edited product is directly dependent on the source quality of the audio or video files you provide.

8. Changes to This Privacy Policy


We reserve the right to update this Privacy Policy to reflect changes in our practices or services. Any updates will be posted directly to this page and will take effect immediately upon publication.

9. Contact Us


If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

Cell: +1-647-497-4077
www.produav.com

FabioAVPRO@produav.com